Frequently Asked Questions
COVID-19: Reinforced hygiene measures
We have implemented reinforced health and safety measures on board and acquired the official Industry Standard "We're Good To Go" from Visit England as well as the globally recognized World Travel and Tourism Council's "Safe Travels Stamp"
- Although our buses are open top, face coverings are recommended on-board
- Hand sanitizer is available at the front of the buses
- Reinforced cleaning measures will include daily disinfection of vehicles and frequent cleaning
- Contactless payment is available in all destinations. However, we encourage customers to buy tickets online
- Safety recommendations and cleaning measures will be displayed on the bus
- We have installed hygiene screens at driver counters
Where can I buy my ticket?
- On Tootbus website: www.tootbus.com
- On board our buses: you can start the tour at any bus stop and buy tickets on board the bus
How long is my ticket valid for?
Tickets are valid for redemption up to 6 months from the booking date.
The validity of the ticket begins at the time of redemption, and you can use it for an unlimited number of times for 2 subsequent days.
What is your children policy?
Children up to 4 travel for free, do not require a ticket and are recommended to sit on laps. Child rates apply for children 5-15 years old.
Do you offer senior discounts? What are the conditions?
We offer a 15% discount for seniors (60+) on our Bath Discovery tour. Rates are displayed as Concession rates. To benefit from this type of rates you must bring a valid ID with you and present it at redemption.
Do you offer student discounts? What are the conditions?
We offer a 15% discount for students on our Bath Discovery tour. Rates are displayed as Concession rates. To benefit from this type of rates you must bring a valid ID with you and present it at redemption.
How and where can I to redeem my ticket?
You can redeem your ticket and start the tour at any of the bus stops. See the map. Mobile tickets are accepted. We recommend you download the Tootbus app to easily find your way around, the stops location and enjoy our self-guided walking tours to help you explore further!
What are the languages available?
The following languages are available on our bus devices: English, French, Spanish, Italian, German, Polish, Russian, Mandarin, Cantonese, Japanese
How flexible is your cancellation policy? Can I change or cancel my booking?
Your needs...our priority! You want to plan your visit, but you are not sure when you will be able to travel?
Tickets are valid for up to 6 months from the booking date, so you can book today with peace of mind and travel later. Your plans changed? You can now change or cancel your ticket without fees or proof during the ticket validity period.
What are the payment methods available?
Payment methods may vary according to the point of sale:
- On our website: You can pay by credit card(Visa, Mastercard and Maestro, except American Express).
- On board our buses: we accept cash and credit card payments (except for American Express). Cheques and holiday vouchers are not accepted.
I haven't received my e-ticket. What should I do?
You have booked your tickets on our website, but you haven’t received the tickets yet?
A confirmation email should have been sent to the email address you provided when you booked the tickets. If you haven’t received it yet, please kindly check your spam folder first. If you still can’t find it. Please contact our customer service and provide them with your name and email address to help them locate your booking and resend the tickets to you.
What does my ticket look like?
Once you have booked the tickets on our website, you will receive a booking confirmation email, including a pass with a reservation number and a QR code. The QR code on the ticket is scannable on board the bus. The validity of your ticket starts at the time of redemption, the first time your ticket will be scanned.
While using the hop-on hop-off facility, your pass will be scanned every time you get on the bus. We highly recommend you import your booking into our mobile app allowing you to always have your ticket to hand. Once you have downloaded the app, it is very easy to import your pass, you simply fill in the reservation number and the name displayed on your ticket.
If you find any issues while importing your pass, please contact our customer service to get assistance.
If you booked your tickets through a reseller or 3rd party, your will not be able to import your pass into the Tootbus app. We highly recommend you follow the redemption instructions displayed in the ticket and whether you need to print out the ticket or not. In general, you will simply have to present it to the bus driver when you get on the bus.
How can I prepare my tour?
For an optimum experience, we highly suggest you download the Tootbus app.
To prepare your tour, you will be able to import your pass and share it with your family and friends.
The route is all yours on the map and you can already see the route you are going to take and find the nearest bus stop to take from your position.
We have thought of everything, we will provide you earphones on board, for free. You can of course bring your own if they are adapted to jack plug.
Please remember that face coverings are mandatory on board, all information about hygiene measures here.
Is Wi-Fi proposed on board?
Wi-Fi is free and available on the buses displaying a Wi-Fi logo. For a full experience, we invite you to download our app to easily find your way around, access the routes and find the stops location.
Are your buses wheelchair accessible?
All buses are wheelchair accessible and equipped with powered ramps worked by the drivers. The ramps are located at the double doors in the middle of the bus, we recommend you alert the driver of your presence to deploy the ramp and assist you in anything you may need.
Are the tours child-friendly?
With Tootbus, children and adults are welcomed in the same way. We will make sure that they live a fun experience to discover the city and let themselves be surprised. The objective: to make you live an unforgettable experience, for young and old.
What are the opening hours for the tours? What is the bus frequency?
How can I recognize Tootbus buses?
Our buses are planet friendly and recognizable by their original colors.
How long takes the tour with Tootbus?
Allow 50 minutes for a complete loop on the City Tour and 45 minutes for the Skyline Tour.
What is allowed on board?
Your security is our priority, thus to avoid any danger, we kindly ask to remain seated during the tour and keep with you your personal items (luggage, baby carriage…).
To keep our buses clean for you and for your comfort, no food is allowed on board.
Animals (small ones and guide dogs) are accepted on board. Except for guide dogs, animals need to be positioned on your knees.
Please bear in mind that smoking is not permitted on any of our vehicles.
I want to walk to discover the city
Our flexible hop-on hop-off routes allow you to get off at any of the bus stops. We want you to experience the city in full and thus our service does not end at the moment you get off. By downloading our app you will access our amazing handy guides to help you explore each and every corner!
I want a book a private tour by hiring a bus for a specific event
I want to make a group booking
Are you organising a seminar, a convention or a group activity for more than 10 people? You can contact our groups service to purchase group tickets in advance for the regular routes.
What is the timetable for each route and stop?
We are open from Monday to Sunday.
Please note that the timings at the stops are estimated. Please check our timetable before your journey.
To follow our busses in real time, please download our Tootbus app in the Google Play Store or the Apple store. The app allows you to find your way easily, to access the itineraries and to enjoy our audio comments.
How can I find and recognize the bus stops?
Download the Tootbus app and let it guide you with its real-time geolocation.
You will find the list of our stops right below:
1) Bath Abbey, 6 Orange Grove,Bath
2) Grand Parade, 375 Grand Parade Bath
3)Manvers Street, 23 Manvers Street, Bath
4)Ambury, Ambury, Bath
5)Corn Street, 34 Corn Street, Bath
6)Avon Street, 15 Avon Street, Bath
7)Westgate Buildings, 14-6 Westgate Buildings, Bath
8)Queen Square, 4 Queen Square, Bath
9)Assembly Rooms, 25 Bennett Street, Bath
10)Brock Street, 19-23 Brock Street, Bath
11)Marlborough Buildlings, 120 Marlborough Buildings, Bath
12)Weston Road, 20 Weston Road, Bath
13)Upper Bristol Road, 16 Upper Bristol Road, Bath
14)Marlborough Lane, 2 Upper Bristol Road, Bath
15)Royal Avenue, 17 Brock Street, Bath
16)Milsom Street, 13-46 Milsom Street, Bath
Click here on our interactive map to know more about the position of each stop.
How can I know what type of tour that suits me best?
We offer 2 different types of tours:
1. Hop-on, hop-off tours Sightseeing bus tours with Tootbus will take you through an adventure to surprise you and let you discover a city following defined routes. You will be able to hop on and hop off the bus at any stop and explore the city at your own pace. On board, you will be accompanied by pre-recorded audio commentary on the bus devices or the app and even with a live guide for thematic tour that will share with you the secrets of the cities (history, culture, monuments and even fun facts).
2. Thematic tours: A thematic tour is a closed tour with fixed number of customers on board and specific dates to discover the city through a specific theme (Tour by Night, Kids Tour…).