Question 1

How can I know what type of tour that suits me best?

Accepted Answer

We offer 2 different types of tours:

1. Hop-on, hop-off tours Sightseeing bus tours with Tootbus will take you through an adventure to surprise you and let you discover a city following defined routes. You will be able to hop on and hop off the bus at any stop and explore the city at your own pace. On board, you will be accompanied by pre-recorded audio commentary on the bus devices or the app and even with a live guide for thematic tour that will share with you the secrets of the cities (history, culture, monuments and even fun facts).

2. Thematic tours: A thematic tour is a closed tour with fixed number of customers on board and specific dates to discover the city through a specific theme (Tour by Night, Kids Tour…).

Question 2

What is a thematic tour?

Accepted Answer

A thematic tour is a specially curated experience focused on a specific subject, offering a unique and enriching perspective of a city. Unlike standard hop-on hop-off tours, our thematic tours delve into particular themes. These tours are designed to fully immerse you in the selected theme, providing detailed commentary, carefully chosen stops, and a more intimate and focused city experience. Whether you’re an enthusiast of history, art, or culture, our thematic tours offer a fantastic way to explore the city from a new and captivating angle.

Question 3

How can I prepare my tour?

Accepted Answer

For an optimum experience, we highly suggest you download the Tootbus app.

To prepare your tour, you will be able to import your pass and share it with your family and friends.

The route is all yours on the map and you can already see the route you are going to take and find the nearest bus stop to take from your position.

We have thought of everything, we will provide you earphones on board, for free. You can of course bring your own if they are adapted to jack plug.

Question 4

Where can I buy my ticket?

Accepted Answer

On Tootbus website: www.tootbus.com
On board our buses: you can start the tour at any bus stop and buy tickets on board the bus

Question 5

What are the payment methods available?

Accepted Answer

Payment methods may vary according to the point of sale:

On our website: You can pay by credit card(Visa, Mastercard and Maestro, except American Express).
On board our buses: we accept cash and credit card payments (except for American Express). Cheques and holiday vouchers are not accepted.

Question 6

I haven't received my e-ticket. What should I do?

Accepted Answer

You have booked your tickets on our website, but you haven’t received the tickets yet?

A confirmation email should have been sent to the email address you provided when you booked the tickets. If you haven’t received it yet, please kindly check your spam folder first. If you still can’t find it. Please contact our customer service and provide them with your name and email address to help them locate your booking and resend the tickets to you.

Question 7

I want a book a private tour by hiring a bus for a specific event

Accepted Answer

Tootbus buses, traditionally featuring hop-on, hop-off tours can be hired privately and tailored to fit your needs. More information here.

Question 8

I want to make a group booking

Accepted Answer

Are you organising a seminar, a convention or a group activity for more than 10 people? You can contact our groups service to purchase group tickets in advance for the regular routes.

Question 9

Are the tours child-friendly?

Accepted Answer

With Tootbus, children and adults are welcomed in the same way. We will make sure that they live a fun experience to discover the city and let themselves be surprised. The objective: to make you live an unforgettable experience, for young and old.

Question 10

What is your children policy?

Accepted Answer

Children up to 4 travel for free, do not require a ticket and are recommended to sit on laps. Child rates apply for children 5-15 years old.

Question 11

Do you offer student discounts? What are the conditions?

Accepted Answer

We offer a 15% discount for students on our Bath Discovery tour. Rates are displayed as Concession rates. To benefit from this type of rates you must bring a valid ID with you and present it at redemption.

Question 12

Do you offer senior discounts? What are the conditions?

Accepted Answer

We offer a 15% discount for seniors (60+) on our Bath Discovery tour. Rates are displayed as Concession rates. To benefit from this type of rates you must bring a valid ID with you and present it at redemption.

Question 13

Do you offer reduced fares for disabled people? What are the terms and conditions?

Accepted Answer

We do offer reduced fares for disabled people. Simply speak to a friendly member of our team on the day who will be happy to help

Question 14

How and where can I to redeem my ticket?

Accepted Answer

You can redeem your ticket and start the tour at any of the bus stops. See the map. Mobile tickets are accepted. We recommend you download the Tootbus app to easily find your way around, the stops location and enjoy our self-guided walking tours to help you explore further!

Question 15

Does one ticket cover all routes within a city?

Accepted Answer

Yes, one ticket covers all standard routes within the city, offering you the flexibility to explore various sights and attractions. However, it's important to note that thematic tours are an exception and require a separate ticket. These specialized tours offer unique experiences focused on specific themes or aspects of the city, providing an in-depth exploration beyond the standard routes.

Question 16

How flexible is your cancellation policy? Can I change or cancel my booking?

Accepted Answer

Your needs...our priority! Do you want to plan your trip in advance but don't know when you'll be able to travel?

Tickets for "hop-on/hop-off" tours are valid until the date indicated on the reservation.

Tickets for themed tours are only valid on the date and times specified in the reservation.

However, if your plans change, you can now modify or cancel your ticket at no cost and without justification up to 24 hours before the date of the visit. Any requests made after this deadline will not be accepted.

For more information, please refer to the general terms and conditions section of sale.

Question 17

What is allowed on board?

Accepted Answer

Your security is our priority, thus to avoid any danger, we kindly ask to remain seated during the tour and keep with you your personal items (luggage, baby carriage…).

To keep our buses clean for you and for your comfort, no food is allowed on board.

Animals (small ones and guide dogs) are accepted on board. Except for guide dogs, animals need to be positioned on your knees.

Please bear in mind that smoking is not permitted on any of our vehicles.

Question 18

Are animals  allowed on board?

Accepted Answer

We gladly welcome pets on board our buses, with certain conditions in place to ensure the safety and comfort of all our passengers. Guide and assistance dogs are permitted on board without restrictions, in recognition of their essential role for their owners. For other pets, we accept them provided they are contained within an appropriate transport box. This measure ensures the safety of your pet during the journey and maintains a comfortable and secure environment for all our passengers. We appreciate your adherence to these guidelines so that everyone can enjoy a pleasant experience on board.

Question 19

How long is my ticket valid for?

Accepted Answer

The validity of the ticket begins at the time of redemption, and you can use it for an unlimited number of times until the ticket is no longer valid. (Validity in hours from the time of redemption is as follows; 1 day=24 hours, 2 Days = 48 hours, 3 Days=72 hours). 2- or 3-day tickets must be used on subsequent days.

Question 20

What does my ticket look like?

Accepted Answer

Once you have booked the tickets on our website, you will receive a booking confirmation email, including a pass with a reservation number and a QR code. The QR code on the ticket is scannable on board the bus. The validity of your ticket starts at the time of redemption, the first time your ticket will be scanned.

While using the hop-on hop-off facility, your pass will be scanned every time you get on the bus. We highly recommend you import your booking into our mobile app allowing you to always have your ticket to hand. Once you have downloaded the app, it is very easy to import your pass, you simply fill in the reservation number and the name displayed on your ticket.

If you find any issues while importing your pass, please contact our customer service to get assistance.

If you booked your tickets through a reseller or 3rd party, your will not be able to import your pass into the Tootbus app. We highly recommend you follow the redemption instructions displayed in the ticket and whether you need to print out the ticket or not. In general, you will simply have to present it to the bus driver when you get on the bus.

Question 21

Can you board at any stop?

Accepted Answer

Yes! You have the flexibility to board and disembark at any stop, allowing you to explore the city at your own pace. This convenience makes it easy for you to visit the sights and attractions that interest you the most, without being bound to a strict schedule. Our service is designed to provide you with the freedom to create your own unique sightseeing experience.

Question 22

What are the opening hours for the tours? What is the bus frequency?

Accepted Answer

All the information of opening hours and frequency are frequently updated on the dedicated tour page, click here.

Question 23

What is the timetable for each route and stop?

Accepted Answer

We are open from Monday to Sunday.

Please note that the timings at the stops are estimated. Please check our timetable before your journey.

To follow our busses in real time, please download our Tootbus app in the Google Play Store or the Apple store. The app allows you to find your way easily, to access the itineraries and to enjoy our audio comments.

Question 24

How can I find and recognize the bus stops?

Accepted Answer

Download the Tootbus app and let it guide you with its real-time geolocation.

You will find the list of our stops right below:

1) Bath Abbey, 6 Orange Grove,Bath
2) Grand Parade, 375 Grand Parade Bath
3)Manvers Street, 23 Manvers Street, Bath
4)Ambury, Ambury, Bath
5)Corn Street, 34 Corn Street, Bath
6)Avon Street, 15 Avon Street, Bath
7)Westgate Buildings, 14-6 Westgate Buildings, Bath
8)Queen Square, 4 Queen Square, Bath
9)Assembly Rooms, 25 Bennett Street, Bath
10)Brock Street, 19-23 Brock Street, Bath
11)Marlborough Buildlings, 120 Marlborough Buildings, Bath
12)Weston Road, 20 Weston Road, Bath
13)Upper Bristol Road, 16 Upper Bristol Road, Bath
14)Marlborough Lane, 2 Upper Bristol Road, Bath
15)Royal Avenue, 17 Brock Street, Bath
16)Milsom Street, 13-46 Milsom Street, Bath

Click here on our interactive map to know more about the position of each stop.

Question 25

How can I recognize Tootbus buses?

Accepted Answer

Our buses are planet friendly and recognizable by their original colors.

Question 26

How long takes the tour with Tootbus?

Accepted Answer

Allow 50 minutes for a complete loop on the City Tour and 45 minutes for the Skyline Tour.

Question 27

I want to walk to discover the city.

Accepted Answer

Our flexible hop-on hop-off routes allow you to get off at any of the bus stops. We want you to experience the city in full and thus our service does not end at the moment you get off. By downloading our app you will access our amazing handy guides to help you explore each and every corner!

Question 28

What are the languages available?

Accepted Answer

The following languages are available on our bus devices: English, French, Spanish, Italian, German, Polish, Russian, Mandarin, Cantonese, Japanese

Question 29

Is Wi-Fi proposed on board?

Accepted Answer

Wi-Fi is free and available on the buses displaying a Wi-Fi logo. For a full experience, we invite you to download our app to easily find your way around, access the routes and find the stops location.

Question 30

Are your buses wheelchair accessible?

Accepted Answer

All buses are wheelchair accessible and equipped with powered ramps worked by the drivers. The ramps are located at the double doors in the middle of the bus, we recommend you alert the driver of your presence to deploy the ramp and assist you in anything you may need.

Question 31

I've lost something on board. What should I do?

Accepted Answer

If you have lost something on board one of our buses, please contact our customer service team as soon as possible so that we can help you. You can send us an email, use the contact form on our website, or contact us via WhatsApp.

Question 32

Do you serve every stop?

Accepted Answer

There are 38 bus stops across our City and Skyline routes where you can board and alight. The majority of our stops, however, are request stops, so we ask that you inform the driver when you wish to get off.

Question 33

How do I signal to the driver I wish to alight?

Accepted Answer

To alight the bus, simply press the ‘stop’ button to signal to the driver that you want to get off at the next stop. Then, wait for the bus to come to a complete stop before attempting to make your way to the exit. If you’re unsure on which stop you wish to alight at, don't be afraid to ask the driver for advice or check the bus stops listed on our map.

Frequently Asked Questions on Bath